Information We Collect
When you register or use the 12500 platform, we collect various types of information to ensure the service runs smoothly and securely. This information is grouped into several main categories:
Your full name, phone number, email address, and password provided during registration. For identity verification purposes, we may request a copy of a valid identification document before processing any withdrawal.
Device type, operating system, browser version, IP address, and general location data. This information is used to detect suspicious activity and ensure a consistent platform experience across all your devices.
Details of deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR), including payment methods used such as Boost, Touch 'n Go, or bank transfer. Bank account numbers or digital wallet details are stored in encrypted format and are not accessible to any other party.
Game session records, access times, pages visited, buttons clicked, and in-platform transaction history. This data helps us improve platform functionality and tailor the user experience to your usage patterns.
How We Use Your Information
12500 uses collected information solely for legitimate purposes directly related to the operation of the platform. We do not use your data for any purpose beyond the scope stated here without your prior consent.
- Account management: Verifying user identity, processing registrations, managing logins, and maintaining account security.
- Transaction processing: Verifying and recording deposits and withdrawals in MYR, and resolving any payment-related queries.
- Platform improvements: Analysing usage patterns to improve the interface, loading speed, and overall experience for Malaysian users.
- Security and fraud prevention: Identifying unauthorised activity, preventing account misuse, and maintaining system integrity.
- Service communications: Sending important notifications regarding your account, changes to terms, or necessary security information.
- Legal compliance: To comply with Malaysian legal requirements applicable to the operation of online entertainment platforms.
Data Storage & Information Protection
All 12500 user data is stored on servers protected by industry-standard SSL encryption. Access to user data is restricted to staff who require it to carry out their specific responsibilities, and all access is logged for audit purposes.
Account passwords are stored in a hashed format that cannot be reversed to their original form — meaning even 12500 staff cannot view your actual password. Payment details such as bank account numbers are stored with additional encryption on top of the SSL layer.
User data is retained for as long as the account remains active. Upon account closure, data is kept for the minimum period required by Malaysian law before being permanently deleted from our systems. We do not retain data beyond what is legally required.
While we take reasonable security measures, no online system can be guaranteed 100% secure. We encourage users to use strong passwords and never share their login credentials with anyone.
Data Sharing & User Rights
Sharing with Third Parties
12500 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. Your information may only be shared in the following circumstances:
- Trusted payment processors for the purpose of verifying and completing financial transactions in MYR.
- Law enforcement agencies or courts when required by Malaysian law or a valid court order.
- Technical service providers who assist with platform operations, bound by strict confidentiality agreements.
User Rights Over Personal Data
As a 12500 platform user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal data we hold about you at any time.
- Right to rectification: If any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
- Right to erasure: You may request the deletion of your personal data, subject to any applicable legal retention requirements.
- Right to object: You may object to the processing of your data for specific purposes by contacting our support team.
To exercise any of the rights above, or if you have any questions about this Privacy Policy, please contact the 12500 support team via live chat on the platform or by email at: [email protected]. You may also refer to the FAQ page for further guidance. We will respond to privacy enquiries within five business days.
Policy Changes & Contact Us
12500 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the platform. Users will be notified of any material changes via in-platform notifications or email where applicable.
The "effective date" at the top of this page will be updated whenever changes are made. Continued use of the platform after any changes constitutes acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010. Any disputes relating to this policy shall be resolved in accordance with the applicable laws of Malaysia.
For any questions, concerns, or requests regarding your personal data, please reach us through the following channels:
- Live chat on the 12500 platform (available 24 hours)
- Email: [email protected]
- Reference FAQ for answers to common questions about privacy and accounts